RETURNS & REFUND POLICY

Picking out new clothes should feel exciting, not stressful, and we want every step of your shopping experience to carry that same ease. Operated by Luminaforge Ventures Private Limited, Glowsbliss is here to help you feel confident with every purchase you make. For clarity, when we use “we,” “us,” or “our,” we’re referring to Luminaforge Ventures Private Limited, and when we say “you,” “your,” or “user,” we’re speaking to you, our valued customer.

By completing a purchase on our site, you are agreeing to the terms listed below regarding returns and refunds. We’ve kept the process straightforward and easy to follow, so if you ever need to send something back, you’ll know exactly what to do without any extra hassle.

Eligibility for Returns

Sometimes a purchase just doesn’t hit the right note—maybe the colors didn’t pop like you imagined, or the fit felt a little off. Life is full of surprises, and your wardrobe shouldn’t add stress. That’s why we make returning items simple and hassle-free. 

To keep things smooth, all items should be unused, unwashed, and returned in their original condition with all tags, labels, and packaging intact. Every detail matters, so please ensure boxes, tags, and labels are included exactly as you received them. Items that have been worn, washed, or altered cannot be accepted. We admire personal touches, just not on products meant for others.

Make sure to send your return request to our customer service team within 48 hours of receiving your order. A quick message is all it takes to get the ball rolling. Any items that do not meet these requirements will unfortunately not be eligible for return. Following these simple steps helps us keep returns fair, fast, and friendly for everyone.

How to Initiate a Return

We know that sometimes your new favorite outfit might not feel like your style soulmate. Whether it’s the color, fit, or just a change of heart, returning an item shouldn’t be a chore. We’ve made the process simple so you can focus on finding the pieces that truly make you happy.

Start by sending us an email with your Order ID and a short note about why you’d like to return the item. Think of it as a quick chat letting us know what’s going on. If your item came damaged, defective, or not as expected, include clear photos so we can see the issue firsthand. This helps us speed up the return process and avoid any back-and-forth.

Once we review your request and approve the return, we’ll guide you through the next steps. Every instruction will be clear so you won’t have to guess or worry. Please keep in mind that returns that don’t meet our guidelines may not be accepted, so following these steps helps keep everything smooth and stress-free.

Refund Process and Timeline

We know that waiting for a refund can feel a bit like waiting for that perfect outfit to finally arrive—patience is a virtue, but we want to make it painless. When your returned item arrives, our team carefully reviews it to ensure it meets all the return requirements. After this check, you’ll receive a notification letting you know whether your refund has been approved or declined.

Once approved, the refund will be sent back to your original payment method within 5 to 7 business days. As soon as the transaction is completed, we’ll send you a confirmation email so you can relax knowing everything is settled.

Partial Refund Guidelines

We understand that sometimes returns don’t go back in perfect condition—maybe a tag went missing or a minor scuff appeared along the way. Life happens, and we want to make sure you still feel taken care of. When an item only partially meets our return standards, such as having slight damage or missing packaging, we may offer a partial refund at our discretion.

Our goal is to keep the process fair for everyone while still making sure your wallet doesn’t feel the pinch. Even if a full refund isn’t possible, we aim to find a solution that works for you and leaves both sides satisfied. 

Damaged, Defective, or Wrong Product

There’s nothing worse than getting excited about a new outfit only to find it isn’t quite right. Whether it arrived with a flaw, a defect, or simply isn’t the item you ordered, we want to make things right as quickly as possible. Please submit your return request within 48 hours of receiving your package. To help us handle it efficiently, include clear photos or videos that show the issue and send them to us via email.

Our team will work to resolve the situation smoothly so you can get back to enjoying your wardrobe without unnecessary delays. Providing the details promptly helps us act faster and keeps your shopping experience pleasant and stress-free.

We want every piece you receive to feel just right. By letting us know quickly and sharing the details, you help us ensure your clothing journey stays effortless and enjoyable.

Need Assistance?

We know that navigating returns and refunds can sometimes feel a little confusing, like deciding which outfit to wear on a busy morning. That’s why we’re here to make the process simple and stress-free.

 If you have any questions or need guidance with a return or refund, our customer support team is ready to help. You can reach out to us anytime at Luminaforgeventurespvtltd@gmail.com and we’ll walk you through the steps.